Our store is OPEN to the public.

To book an appointment, scroll down and click one of the links below for your favourite staff member!


Melissa – Sales Manager
Phone: 519 652 3535 ext #1

Hi, my name is Melissa and I am the Sales manager at Hydropool London. With over 10 years of experience in customer service, I strive to make my customers happy and provide them with the best experience possible. My motto is ‘without customers, there is no business’, so I go out of my way to ensure that every aspect of the purchasing experience is a positive one, before, during and long after. I am a mother of three active boys who played competitive hockey, soccer, and baseball. I love being with my family and experiencing all that life has to offer, reading and travelling.

Book Appointment Email me

Vince – Sales Representative
Phone: 519 652 3535 ext #1

Hi, my name is Vince. I am a sales consultant at Hydropool London. I have years of experience in sales and management roles that have all focused on customer service. I aim to make sure I help each customer find the right hot tub or swim spa for their needs. My goal is to make the experience for every single customer as enjoyable and memorable as possible. Outside of work I am very active, I love going to the gym, reading and practicing Brazilian jiu-jitsu. So when people tell me they want a hot tub to relax in after a long day’s work, I know exactly how they feel.

Book Appointment Email me

Richard – Senior Sales Representative
Phone: 519 652 3535 ext #1

Hello, my name is Richard and I am a senior sales representative at Hydropool London. I have been with the company since 2015. I truly believe that the customer service does not end after your hot tub or swim spa is delivered but is a service I provide my customers for years following your purchase. I am a firm believer in teaching my customers the best practices for perfect water balance. When I’m not at work, I enjoy reading, following formula one racing, and traveling. These days I split my time working at California Spa and Fitness and attending Western University; I am currently attending the Teachers College program. Go Mustangs!!!

Email me

Kayoun – Sales Representative
Phone: 519 652 3535 ext #1

My name is Kayoun, I am a sales consultant here at Hydropool London. I have many years of experience servicing hot tubs and swim spas as I previously worked in the service department. I utilize the knowledge I gained in that role to provide my customers with the best experience possible. Outside of my role at Hydropool London, I am a very active person. I love to teach aerobics and Zumba. I previously played soccer at a semi-professional level and I still have a passion for the game and love playing today. When it comes to recovery from injuries, I know how important it is to enjoy the health benefits of a hot tub.

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If you have any questions or comments, please complete the form below and we will be in touch with you shortly!


169 Exeter Rd
London, ON N6L 1A4

Phone: 519 652 3535
Fax: 519.652.5960

Store Hours

Monday 9a.m.—5p.m.
Tuesday 9a.m.—5p.m.
Wednesday 9a.m.—5p.m.
Thursday 9a.m.—8p.m.
Friday 9a.m.—5p.m.
Saturday 10a.m.—4p.m.
Sunday Closed

Service Hours

Monday 8a.m.—4p.m.
Tuesday 8a.m.—4p.m.
Wednesday 8a.m.—4p.m.
Thursday 8a.m.—4p.m.
Friday 8a.m.—4p.m.
Saturday Closed
Sunday Closed